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We are here for you

We’re honoured that you’ve chosen a Miji product. Whenever you need help, we are there for you. On many occasions, any malfunctions can be attributed to some small details and can be eliminated on your own. Please refer to [Tips]

For a product warranty, you can ask our customer service for help before sending us your purchased product. To make sure that your machine is delivered safely to us, please use the original packaging to send it. In order to make the process efficient, please send the original invoice and the completed warranty notice together with the product.

Please note that our customer service is not free of charge in the case of misuse, even if your machine develops a fault within the warranty period. You may contact us for repair, consultation and parts replacement using the means below,

Tel: +86-21-51692010

Fax: +86-21-54320239

Email: afterservice@miji.com.cn

How to find a solution

Is your Miji cooking stove out of control? There’s no need to panic. Because on most occasions, a fault with your machine can be attributed to some minor problems that you can solve by yourself. This saves you time and money, because it should work again quickly. The following lists give you our suggestions and also instructions on how to solve your problems. When the problems cannot be solved using these instructions, please ask our customer service for help. We will work together on your problem.

GALA Radiant heat– cooktops with dial control

Fault	Cause	Remedy
Residual heat indicator lamp stays off.	Defective residual heat indicator lamp.	Contact customer service.
Cooktop not heating.	Radiant heat - heating element or control dial defective.	Contact customer service.

GOURMET induction cooktops with touch control

Error message	Fault	Remedy
none	Power supply disconnected.	Check power supply (plug/fuse).
Acoustic signal	Control panel is damp or has an object placed on it.	Dry the control panel and/or remove the object.
H	Residual heat indicator of the glass ceramic cooktop stays on.	Wait for the cooktop to cool.
E2	Overheating of the heating element. Automatic cooktop safety cut-out activates.	Turn off the appliance without removing the plug. Restart the appliance after it has cooled.
E3 or U	Unsuitable cooking pot or pan	Use a suitable cooking pot or pan.
E4	Internal fault	Contact customer service.
E5 or E6	Defective heating element	Contact customer service.
E9	Defective temperature sensor.	Contact customer service.
Noises	Induction-related operating sounds	Induction technology generates eddy currents that cause molecules to resonate. These vibrations may make a certain amount of noise and do not indicate that the appliance is faulty.
Hum	Induction-related hum	Heard when cooking at high output levels. The cause of this is the amount of energy transferred from the cooktop to the appliance. The volume of this sound will decrease when the output level is reduced.
Fan noise	Noise from the cooling fan	Overheating of electronic components must be prevented to ensure a long service life. To ensure this, the appliance is fitted with a cooling fan. The cooling fan will continue to run after switching off the cooktop if the temperature measured is still too high.

HOW TO MAINTAIN COOKTOPS

HOW TO SELECT COOKWARE

HOW TO OPERATE STOVES

Event

Are you wondering whether your cooktop is appropriate for you? You can obtain all the information you need in our cooking school. With other participants, you can learn how to cook delicacies in a relaxing atmosphere, as well as get to know the various advantages of cooking with an induction stove. With instructions from well-known chefs, you can test it in our event kitchen with professional instruction so that you won’t miss the utility of induction in your own kitchen.